You’ll join the Data Management team within the IP&I Colleague and Customer Service Platform to shape how customers experience the service
Job Summary
You’ll join the Data Management team within the IP&I Colleague and Customer Service Platform to shape how customers experience the service.
The role offers a hybrid working style with at least two days per week in the office and supports workplace adjustments for disabilities.
Lloyds Banking Group is committed to diversity, equity, inclusion, and offers a generous benefits package including pension contributions, bonuses, and wellbeing initiatives.
Matching Summary
You’ll join the Data Management team within the IP&I Colleague and Customer Service Platform to shape how customers experience the service.
Salary
Base: £61,344 - £68,160; Bonus/Equity: Annual performance-related bonus; Benefits: Pension up to 15%, 30 days holiday plus bank holidays, wellbeing initiatives, parental leave
Skills & Requirements
Must-have
Customer-centric mindset
Data-driven decision making
Stakeholder management
Journey mapping
Hybrid working
Problem solving
Cross-team collaboration
Nice-to-have
Experience in insurance services
Service design tools familiarity
Continuous improvement exposure
Positive influencer
Supportive team culture
Key Requirements
Around 5 years’ experience in customer journey management