Onboarding Operations Specialist 1

Twilio

Colombia
Remote
Remote work environment
Customer-facing operations role
Verification and compliance processes
Twilio is shaping the future of communications with a remote-first culture and a commitment to global inclusion

Job Summary

  • Twilio is shaping the future of communications with a remote-first culture and a commitment to global inclusion.
  • The Onboarding Operations Specialist role focuses on ensuring secure and compliant onboarding by preventing fraud and improving workflows.
  • Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and retirement savings programs.

Matching Summary

Twilio is shaping the future of communications with a remote-first culture and a commitment to global inclusion.

Skills & Requirements

Must-have

  • Remote work environment
  • Customer-facing operations role
  • Verification and compliance processes
  • Cross-functional collaboration
  • Prioritize tasks and meet SLAs
  • Strong communication skills

Nice-to-have

  • Familiarity with Google Workspace and Microsoft 365
  • Experience with ServiceNow and Zendesk
  • Quality assurance expertise
  • Project coordination skills
  • Customer-centric mindset
  • Problem-solving mindset
  • Collaborative team mindset

Key Requirements

  • 1-2 years operations and customer-facing experience
  • Availability Monday-Friday 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT
  • Strong time management and self-discipline
  • Excellent verbal and written communication
  • Experience with KYC and risk assessment
  • Ability to work independently and cross-functionally

Work Rights

Not specified

Tailored Resume

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