Help Desk Technician

D&D Insurance Agency Inc

Dallas, Texas, United States
Not specified; not specified; competitive compensa...
Fully remote
3-5 years customer-facing it support experience
Windows and macos enterprise troubleshooting
Microsoft 365 application expertise
This role serves as an escalation point for Tier 1 support to resolve complex technical issues across the organization

Job Summary

  • This role serves as an escalation point for Tier 1 support to resolve complex technical issues across the organization.
  • The position requires managing user accounts and permissions within Active Directory and Microsoft 365 while mentoring Tier 1 technicians.
  • Integrity is a hyper-growth insurance distributor committed to a family-like culture that celebrates hard work and supports daily professional growth.

Matching Summary

This role serves as an escalation point for Tier 1 support to resolve complex technical issues across the organization.

Salary

Not specified; Not specified; Competitive compensation package including benefits

Skills & Requirements

Must-have

  • 3-5 years customer-facing IT support experience
  • Windows and macOS enterprise troubleshooting
  • Microsoft 365 application expertise
  • Active Directory user account management
  • Technical documentation and knowledge base creation

Nice-to-have

  • Experience supporting executive or VIP users
  • CompTIA A+ or Network+ certification
  • Remote employee support experience
  • Strong communication with non-technical users

Key Requirements

  • Bachelor's degree in Computer Science or related field preferred
  • 3–5 years of experience in IT support roles
  • Preferred certifications: CompTIA A+, Network+, or Microsoft

Work Rights

Not specified

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