You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure
Job Summary
You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure.
You’ll use CTF (Captured Test Fleet) vehicles, development vehicles, and field feedback to reproduce issues, validate fixes, and ensure robust diagnostic strategies.
This is a high-impact, hands-on role for someone who thrives in fast-paced launch environments and loves rolling up their sleeves to solve complex technical problems.
Matching Summary
You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure.
Skills & Requirements
Must-have
Vehicle Electronics & Software Execution
Customer-facing issue resolution
Data log analysis
Cross-functional team collaboration
Vehicle Spy script development
Nice-to-have
Proactive issue identification
Mentoring team members
Fast-paced launch environments
Software application development
Key Requirements
BS in Engineering or 8+ years of equivalent hands-on technical experience
5+ years of in-vehicle troubleshooting experience
Strong understanding of vehicle electrical architecture
Ability to legally operate a motor vehicle
Ability to work onsite regularly at Milford and Warren facilities