This role serves as the primary 24/7 service desk for Sky's Group Networks, responsible for routing incident tickets and executing playbooks for problem resolution
Job Summary
This role serves as the primary 24/7 service desk for Sky's Group Networks, responsible for routing incident tickets and executing playbooks for problem resolution.
The ideal candidate will possess a solid understanding of IP networking, mobile core networks, and signaling protocols while managing inbound calls from partners and suppliers.
Sky offers a hybrid working model with office space in Brick Lane, London, alongside a commitment to diversity, inclusion, and sustainable business practices.
Matching Summary
This role serves as the primary 24/7 service desk for Sky's Group Networks, responsible for routing incident tickets and executing playbooks for problem resolution.
Skills & Requirements
Must-have
CLI-based network management tools
IP core and fixed voice network understanding
24/7 incident response and troubleshooting
NOC monitoring and anomaly detection
Spark ticketing system experience
Nice-to-have
Proactive problem-solving approach
Ability to remain calm under pressure
Willingness to adapt to evolving technologies
Strong team ethic in unpredictable environments
Key Requirements
Experience with telecoms change and incident management processes
Hands-on experience with CLI-based tools
Solid understanding of mobile and fixed voice core networks