Cdd - Fashion Aftersales Business Owner – Boutique/client Experience Tool (h/f/x)

Chanel (Australia) Pty Ltd

Paris, France
5+ years international experience
Project management in retail or supply chain
Business analysis for mobile/desktop tools
You will serve as the fashion business representative for the ACET program, ensuring an optimal client experience across all Chanel boutiques

Job Summary

  • You will serve as the fashion business representative for the ACET program, ensuring an optimal client experience across all Chanel boutiques.
  • The role involves defining the business vision, prioritizing tool evolution, and managing the functional testing of new features alongside IT teams.
  • You will lead a team of two external business analysts while collaborating with global and local stakeholders to build the solution roadmap.

Matching Summary

You will serve as the fashion business representative for the ACET program, ensuring an optimal client experience across all Chanel boutiques.

Skills & Requirements

Must-have

  • 5+ years international experience
  • Project management in retail or supply chain
  • Business analysis for mobile/desktop tools
  • Stakeholder engagement across global markets
  • Core model approach to solution design

Nice-to-have

  • Experience with luxury brand operations
  • Strong resilience and agility
  • Excellent relationship building skills
  • Passion for human-centric excellence
  • Ability to drive adoption in boutiques

Key Requirements

  • Minimum 5 years of relevant experience
  • Higher education degree required
  • Fluent English language proficiency
  • Proven managerial experience
  • International work environment background

Work Rights

Not specified

Tailored Resume

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