Workforce Queue Analyst

AIPL ACQUIRE INTELLIGENCE

Multiple Locations
Real-time queue monitoring
Call volume management
Labor resource allocation
Your expertise in managing call volume, routing strategies, and real-time queue monitoring will support the delivery of exceptional service to our clients

Job Summary

  • Your expertise in managing call volume, routing strategies, and real-time queue monitoring will support the delivery of exceptional service to our clients.
  • We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
  • Enjoy work-life balance with 12 Vacation Leaves, 12 Sick Leaves, and 1 Birthday Leave.

Matching Summary

Your expertise in managing call volume, routing strategies, and real-time queue monitoring will support the delivery of exceptional service to our clients.

Skills & Requirements

Must-have

  • Real-time queue monitoring
  • Call volume management
  • Labor resource allocation
  • Routing strategies
  • Contact center performance analysis
  • Statistical data monitoring

Nice-to-have

  • Innovation and teamwork
  • Entrepreneurial energy
  • Fast with intent
  • Laugh and learn

Key Requirements

  • Must have experience in workforce queue analysis
  • Must have experience with routing systems
  • Must have experience with ACD systems

Work Rights

Not specified

Tailored Resume

Cover Letter