ServiceNow is seeking a Director of Customer Outcomes GTM in Gurgaon, India, to lead their Professional and Strategic Services business. The ideal candidate will have extensive experience in enterprise software sales, particularly in the Indian market, and will be responsible for driving revenue growth and transformational service engagements using the ServiceNow AI Platform
Job Summary
This role comes with a clear booking revenue and margin target and will be a key force behind expanding ServiceNow’s footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform.
You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organisation—working across functions to influence customer adoption, retention, and value realization.
Be at the forefront of one of ServiceNow’s fastest-growing markets in APAC — India and play a key role in delivering on ServiceNow’s Customer Excellence Group (CEG) strategy.
Matching Summary
Match Score: 85
ServiceNow is seeking a Director of Customer Outcomes GTM in Gurgaon, India, to lead their Professional and Strategic Services business. The ideal candidate will have extensive experience in enterprise software sales, particularly in the Indian market, and will be responsible for driving revenue growth and transformational service engagements using the ServiceNow AI Platform.
Skills & Requirements
Must-have
Services booking revenue and margin target
ServiceNow AI Platform
Customer Excellence Group (CEG)
AI and Business transformation
transformational, end to end services deals
Nice-to-have
strong connections with large Indian companies
coaching and development capabilities
inclusive and high-performance culture
Key Requirements
15+ years of enterprise software/services sales leadership
Demonstrable experience selling or consulting with ServiceNow products
Proven experience selling in India
Deep experience selling into CxO stakeholders
Leadership style built around coaching, mentoring, and team development