Competitive base salary; eligible for equity award...
Pc and mac troubleshooting experience
Servicenow ticketing system usage
Hardware inventory and asset management
The IT Support team at Zillow Group provides technical support that keeps employees productive and connected
Job Summary
The IT Support team at Zillow Group provides technical support that keeps employees productive and connected.
You will resolve issues on both Mac and PC, manage hardware inventory and logistics, and support onboarding for new hires.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Matching Summary
The IT Support team at Zillow Group provides technical support that keeps employees productive and connected.
Salary
Competitive base salary; Eligible for equity awards; Not specified
Skills & Requirements
Must-have
PC and Mac troubleshooting experience
ServiceNow ticketing system usage
Hardware inventory and asset management
Active Directory, Intune, or JAMF familiarity
Nice-to-have
Strong customer service orientation
Professional de-escalation skills
Process documentation creation ability
Collaborative team player mindset
Key Requirements
Basic familiarity with Active Directory, Intune, and JAMF
Experience with ServiceNow or similar ticketing systems