Customer Service Agent - Bulgarian

KONE Oyj

Bucharest, Romania
Competitive salary with performance bonus; meal vo...
Hybrid
Advanced bulgarian language skills
Advanced romanian language skills
Emergency call handling experience
KONE Oyj is seeking a Bulgarian-speaking Customer Service Agent to join their Customer Care team in Bucharest. The ideal candidate should possess strong communication skills, empathy, and experience in customer service, with the ability to handle emergency situations and customer inquiries efficiently

Job Summary

  • The role involves handling urgent emergency calls to dispatch technicians and reassure passengers stuck in elevators.
  • Candidates must respond to inbound customer requests within service level agreements and resolve inquiries efficiently.
  • KONE offers a competitive salary, meal vouchers, a 13th salary, and hybrid working arrangements.

Matching Summary

Match Score: 85

KONE Oyj is seeking a Bulgarian-speaking Customer Service Agent to join their Customer Care team in Bucharest. The ideal candidate should possess strong communication skills, empathy, and experience in customer service, with the ability to handle emergency situations and customer inquiries efficiently.

Salary

Competitive salary with performance bonus; Meal vouchers: 30 RON/day; 13th salary included

Skills & Requirements

Must-have

  • Advanced Bulgarian language skills
  • Advanced Romanian language skills
  • Emergency call handling experience
  • SLA adherence for customer inquiries
  • Data accuracy in customer records

Nice-to-have

  • Empathy and calm under pressure
  • Solution-oriented mindset
  • Experience with multiple systems
  • Post-service survey conduct
  • International company environment

Key Requirements

  • Bulgarian advanced level (mandatory)
  • Romanian advanced level (essential)
  • English basic level
  • Previous customer service or call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter