Homeowner Support Specialist (on-site)

Shelter Home Mortgage LLC

Coppell, TX, United States
**
Resolving at-risk mortgages
Communicating with borrowers
Analyzing financial statements
** Shelter Home Mortgage LLC is seeking a Homeowner Support Specialist to provide exceptional service to residential mortgage borrowers and partners. The role involves communicating with borrowers to assist with loss mitigation solutions and requires prior experience in mortgage servicing. **

Job Summary

  • Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
  • The Loss Mitigation Specialist role is split into two groups who are responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages.
  • We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Matching Summary

Match Score: 75

** Shelter Home Mortgage LLC is seeking a Homeowner Support Specialist to provide exceptional service to residential mortgage borrowers and partners. The role involves communicating with borrowers to assist with loss mitigation solutions and requires prior experience in mortgage servicing. **

Skills & Requirements

Must-have

  • resolving at-risk mortgages
  • communicating with borrowers
  • analyzing financial statements
  • handling inbound and outbound calls
  • maintaining servicing files

Nice-to-have

  • innovative solutions
  • teamwork and divisional cooperation
  • superior service
  • simple processes
  • effective communications

Key Requirements

  • High school diploma or equivalent
  • 2-4 years' experience
  • Mortgage Loan Originator License
  • Proficient in Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter