Customer Experience Associate

IG Group

Bangalore, India
3d onsite
Digital-first support via intercom
Achieve high productivity and quality targets
Customer service excellence
Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customer and handling a range of queries on our products, markets and platforms

Job Summary

  • Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customer and handling a range of queries on our products, markets and platforms.
  • Work within a multi-national, high-performing team to deliver an excellent customer experience while maintaining productivity and quality standards that exceed industry benchmarks.
  • Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression.

Matching Summary

Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customer and handling a range of queries on our products, markets and platforms.

Skills & Requirements

Must-have

  • digital-first support via Intercom
  • achieve high productivity and quality targets
  • customer service excellence
  • financial markets and trading

Nice-to-have

  • passion for excellent client service
  • interest in learning more
  • advocate for process improvements
  • collaborative approach

Key Requirements

  • Customer-facing experience
  • Strong communication skills
  • Excellent problem-solving skills
  • Fluency in English
  • Undergraduate Degree - Completed

Work Rights

Not specified

Tailored Resume

Cover Letter