The role requires managing a team to provide operational support across the entire client lifecycle from onboarding to offboarding
Job Summary
The role requires managing a team to provide operational support across the entire client lifecycle from onboarding to offboarding.
Candidates must own the end-to-end operational data model and ensure accurate feeding of data into global dashboards using Power BI.
This position involves leading productivity initiatives and coordinating audits while acting as the primary point of contact between local and global leadership.
Matching Summary
The role requires managing a team to provide operational support across the entire client lifecycle from onboarding to offboarding.
Skills & Requirements
Must-have
5+ years in delivery operations or PMO
Hands-on Power BI dashboard creation
Advanced Excel with Power Query and modeling
MS 365 ecosystem proficiency including SharePoint
AI and automation mindset for process improvement
Nice-to-have
BPO or GCC operations experience
Built operational frameworks from scratch
Multi-market audit and compliance exposure
Strong written communication for global leadership
Ability to drive outcomes without direct authority
Key Requirements
5+ years experience in delivery operations or PMO
Experience in professional services, GCC, shared services, or BPO