Customer Experience & Contact Platform Architect - Manager

Accenture Australia

London, United Kingdom
Onsite
Ccaas/ai design and build
Customer experience platforms
Contact platforms at scale
Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale

Job Summary

  • Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
  • Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes.
  • Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits.

Matching Summary

Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.

Skills & Requirements

Must-have

  • CCaaS/AI design and build
  • Customer experience platforms
  • Contact platforms at scale
  • CCaaS and AI innovation
  • Customer journey transformation
  • Enterprise platforms and architectures

Nice-to-have

  • Thought leadership and innovation
  • Human-centred design
  • Practice growth and strategic direction
  • Collaboration across global network
  • Mentoring and developing leaders

Key Requirements

  • Hands-on CCaaS platform expertise
  • CCaaS platform integration experience
  • Strong analytical and translation skills
  • Technical solution design
  • Relevant CCaaS/AI certifications
  • Extensive CCaaS and AI experience

Work Rights

Not specified

Tailored Resume

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