DXC Technology is a leading Fortune 500 IT services company with over 130,000 colleagues globally, harnessing innovation to support critical IT systems
Job Summary
DXC Technology is a leading Fortune 500 IT services company with over 130,000 colleagues globally, harnessing innovation to support critical IT systems.
The Service Desk Analyst will log, validate, and diagnose customer issues, providing solutions or escalating calls to appropriate resolution groups while adhering to service levels.
DXC Technology prioritizes in-person collaboration with flexibility to support wellbeing and productivity, fostering an inclusive environment where everyone can thrive.
Matching Summary
DXC Technology is a leading Fortune 500 IT services company with over 130,000 colleagues globally, harnessing innovation to support critical IT systems.
Skills & Requirements
Must-have
log, validate and diagnose customer issues
provide solutions through information gathering
analytical trouble shooting and problem research
route or escalate the call to the appropriate resolution group
ensure escalation and management of calls to agreed service levels
excellent verbal and written communication skills in Mandarin and English
Nice-to-have
technical aptitude and basic understanding of hardware
basic understanding of software and Microsoft operating systems
previous experience in a fast-paced, high-pressure role
strongly team-focused and have proven communication skills
flexible and willing to work variable shift pattern
desire to work in a rapidly changing environment
Key Requirements
previous experience in technical support/customer service
experience delivering front-line service directly to customers