This role leads initiatives to streamline processes, uplift customer journeys, and embed sustainable change across the contact centre environment
Job Summary
This role leads initiatives to streamline processes, uplift customer journeys, and embed sustainable change across the contact centre environment.
The position requires partnering with operations, risk, and product teams to drive efficiency, consistency, and better outcomes for customers and frontline staff.
Benefits include discounted ING Health Insurance, an additional Rest Day for wellbeing, and an IMPACT day for volunteering on sustainability activities.
Matching Summary
This role leads initiatives to streamline processes, uplift customer journeys, and embed sustainable change across the contact centre environment.