Customer Success Manager

Solarwinds

Manila, Philippines
**
5+ years it industry experience
Strong networking and security knowledge
Sql server working knowledge
** SolarWinds is seeking a Customer Success Manager in Manila, Philippines, to enhance customer relationships and drive product adoption while ensuring excellent customer experiences. The ideal candidate should possess strong IT knowledge, customer service skills, and the ability to manage escalations effectively. **

Job Summary

  • The Customer Success Manager will serve as a trusted adviser to key customers, driving adoption and ensuring retention.
  • Candidates must possess strong communication skills to manage escalations and build lasting relationships with stakeholders.
  • The role requires a deep understanding of IT infrastructure including databases, networking, and security to deliver value-based outcomes.

Matching Summary

Match Score: 75

** SolarWinds is seeking a Customer Success Manager in Manila, Philippines, to enhance customer relationships and drive product adoption while ensuring excellent customer experiences. The ideal candidate should possess strong IT knowledge, customer service skills, and the ability to manage escalations effectively. **

Skills & Requirements

Must-have

  • 5+ years IT industry experience
  • Strong networking and security knowledge
  • SQL Server working knowledge
  • CRM/ERP platform experience
  • Web technologies understanding

Nice-to-have

  • SaaS experience asset
  • Advanced technology certifications
  • Network troubleshooting hands-on
  • Cloud certification advantage
  • SolarWinds product familiarity

Key Requirements

  • Minimum 5 years relevant IT customer-facing experience
  • Working knowledge of SQL Server required
  • Experience with CRM or ERP systems like Salesforce
  • Bachelor Degree in Computer Science or equivalent preferred

Work Rights

Not specified

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