Job Summary

• Responsible for providing a best-in-class experience to all customers, providing advanced and complex technical support for Enterprise, Mid-Market customers and Small/Medium Business Strategic Customers.
• Engineers will be responsible for working directly with customers, internal teams, third party vendors, and Off-net ISPs, using multiple system applications and troubleshooting knowledge to ensure customer technical issues are resolved and completed accurately and efficiently.
• Employees at all levels are expected to own the customer experience, be enthusiastic learners, users and advocates of our game-changing technology, products and services, and win as a team.

Matching Summary

Salary

Base: $25.15 - $39.61; Bonus/Equity: Eligible for Bonus; Benefits: Best-in-class Benefits

Skills & Requirements

Key Requirements

• 2-5 Years relevant work experience
• Bachelor's Degree preferred
• Must be able to work nights and weekends

Work Rights