Supervisor Customer Services – Contract Administration

PPD (Thermo Fisher) UK

Quezon City, Philippines
On-site
4+ years of customer service experience
2+ years of people management experience
Experience with erp systems
PPD (Thermo Fisher) UK is seeking a Supervisor for its Customer Service Department based in Quezon City, Philippines. The role focuses on managing a team to ensure high standards of customer service and operational excellence while supporting business growth and customer loyalty

Job Summary

  • This position offers excellent opportunities for career growth.
  • The fundamental need is to ensure highest working standards are delivered by team members.
  • You will be responsible for the success of the daily operations of the team.

Matching Summary

Match Score: 85

PPD (Thermo Fisher) UK is seeking a Supervisor for its Customer Service Department based in Quezon City, Philippines. The role focuses on managing a team to ensure high standards of customer service and operational excellence while supporting business growth and customer loyalty.

Skills & Requirements

Must-have

  • 4+ years of customer service experience
  • 2+ years of people management experience
  • Experience with ERP systems

Nice-to-have

  • Fluency in European languages
  • Strong problem-solving skills
  • Ability to mentor and coach team members

Key Requirements

  • Bachelor's or Master's Degree required
  • Deep understanding of client service environment
  • Advanced Microsoft Office user

Work Rights

Not specified

Tailored Resume

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