Global Relay is seeking a Customer Success Manager to serve as the primary contact for SMB and Mid-Market customers, helping them realize value and drive growth through strong relationship management. The ideal candidate will have extensive experience in customer success within a SaaS environment and will thrive in a collaborative, fast-paced workplace
Job Summary
Global Relay is a career-building company that values diversity and fosters an environment for groundbreaking innovation.
The Customer Success Manager serves as the primary trusted advisor to SMB and Mid-Market clients, driving value realization and growth.
This role requires owning renewal strategies, identifying expansion opportunities through data analysis, and conducting Executive Business Reviews.
Matching Summary
Match Score: 85
Global Relay is seeking a Customer Success Manager to serve as the primary contact for SMB and Mid-Market customers, helping them realize value and drive growth through strong relationship management. The ideal candidate will have extensive experience in customer success within a SaaS environment and will thrive in a collaborative, fast-paced workplace.
Skills & Requirements
Must-have
3+ years Customer Success experience
SaaS or regulated industry background
Salesforce CRM proficiency
Executive Business Review leadership
Portfolio management of mid-market accounts
Nice-to-have
Compliance-driven SaaS environment experience
Customer success playbook creation
Customer journey mapping expertise
Voice-of-customer program involvement
Master's degree qualification
Key Requirements
Bachelor's degree required
3+ years in Customer Success or Account Management
Experience with Salesforce or similar CRM platforms