Patient Liaison Officer

BMI Healthcare (Circle)

Great Missenden, United Kingdom
Up to £28,000.00 fte py; not specified; not specif...
Customer service experience
Telephone communication skills
Written communication skills
You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets

Job Summary

  • You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
  • You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
  • Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including private healthcare and pension schemes.

Matching Summary

You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.

Salary

Up to £28,000.00 FTE per year; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer service experience
  • Telephone communication skills
  • Written communication skills
  • Face-to-face communication skills
  • Influencing and sales skills
  • Proficient in MS Outlook, Excel, Word

Nice-to-have

  • Compassionate and collaborative approach
  • Agile and tenacious work style
  • Creative problem-solving skills
  • Commitment to diversity and inclusion

Key Requirements

  • Excellent English language command
  • Excellent telephone manner
  • Excellent interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter