As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
As the Customer Banking Specialist in our Glenroy Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Customer Service in Financial Services
Exceptional communication skills
Process credit product applications
Conduct Financial Health Checks
In-depth customer conversations
Work in a busy retail environment
Nice-to-have
Act with integrity
Place customer at the centre
Genuine interest in career growth
Championing processes and procedures
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to articulate financial terms
Ability to ask the right questions
Ability to find solutions
Ability to work in a busy, commercial and driven retail environment