Customer Support Executive - Spanish

London Stock Exchange Group

Lagunilla De Heredia, Costa Rica
Spanish language support
Customer service experience
English language proficiency
The Customer Support Executive will be providing effective and tactful support to customers in relation to their product or service by Phone, Chat and Email

Job Summary

  • The Customer Support Executive will be providing effective and tactful support to customers in relation to their product or service by Phone, Chat and Email.
  • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or email in Spanish for both LATAM and Europe (Spain) region.
  • Join us and be part of a team that values innovation, quality, and continuous improvement.

Matching Summary

The Customer Support Executive will be providing effective and tactful support to customers in relation to their product or service by Phone, Chat and Email.

Skills & Requirements

Must-have

  • Spanish language support
  • Customer service experience
  • English language proficiency
  • Financial markets knowledge
  • Problem-solving skills

Nice-to-have

  • Client-centric demeanor
  • Positive approach to projects
  • Continuous improvement mindset
  • Sustainability commitment

Key Requirements

  • 2+ years of Customer service experience
  • Business level English proficiency
  • University qualified in finance or business field

Work Rights

Not specified

Tailored Resume

Cover Letter