Representative, Operations

Concentrix

Millenium City, India
Customer service support
Technical support
Inbound and outbound calls
This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • In case you are selected for a Content Moderator role, please note that the nature of the job will include accessing explicit content that includes text, picture, video etc.

Matching Summary

This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • technical support
  • inbound and outbound calls
  • email and chat support
  • resolve customer issues
  • maintain basic knowledge

Nice-to-have

  • strong computer navigation skills
  • attention to detail
  • multi-tasking ability
  • tolerance for repetitive work
  • work as a team member
  • demonstrate patience

Key Requirements

  • Graduate / Undergraduate in any discipline
  • strong computer navigation skills
  • Ability to effectively communicate
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

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