Senior Customer Operations Assistant

Scottish Widows (Lloyds)

Leeds, United Kingdom
Base: £26,200 - £27,530; bonus/equity: annual perf...
Hybrid
Exceptional customer service delivery
Strong attention to detail in regulated environment
Experience with financial systems and transfers
This role offers a dynamic entry point into the financial services sector with a focus on stockbroking operational support

Job Summary

  • This role offers a dynamic entry point into the financial services sector with a focus on stockbroking operational support.
  • Employees will deliver excellent quality customer service across multiple communication channels including phones, emails, and instant messaging.
  • The company provides a generous pension contribution of up to 15%, an annual performance-related bonus, and 22 days' holiday plus bank holidays.

Matching Summary

This role offers a dynamic entry point into the financial services sector with a focus on stockbroking operational support.

Salary

Base: £26,200 - £27,530; Bonus/Equity: Annual performance-related bonus available; Benefits: Up to 15% pension contribution, share schemes, 22 days holiday

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Strong attention to detail in regulated environment
  • Experience with financial systems and transfers
  • Ability to handle customer complaints effectively
  • Proficiency in Excel and internal reporting tools

Nice-to-have

  • Passion for team collaboration and inclusion
  • Quick adaptation to complex financial concepts
  • Logical presentation of factual information
  • Hybrid working flexibility preference

Key Requirements

  • Proven track record in delivering exceptional customer service
  • Hands-on experience in logging and completing transfers
  • Ability to work under pressure in a regulated environment

Work Rights

Not specified

Tailored Resume

Cover Letter