Operations Manager

Datacom

Wellington, New Zealand
On-site
Bpo contact centre leadership
Complex contact centre operations
Tactical execution
As the Operations Manager, you’ll lead with flexibility, agility, and integrity, providing tactical execution while considering our strategic objectives for our customers in our Business Process Outsourcing (BPO) Contact Centre

Job Summary

  • As the Operations Manager, you’ll lead with flexibility, agility, and integrity, providing tactical execution while considering our strategic objectives for our customers in our Business Process Outsourcing (BPO) Contact Centre.
  • You’ll coach and support Team Leaders in their roles and career development, monitor performance, recommend improvements, and implement action plans.
  • Datacom offers a dynamic, agile, small business feel with a focus on people, providing perks such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses.

Matching Summary

As the Operations Manager, you’ll lead with flexibility, agility, and integrity, providing tactical execution while considering our strategic objectives for our customers in our Business Process Outsourcing (BPO) Contact Centre.

Skills & Requirements

Must-have

  • BPO contact centre leadership
  • complex contact centre operations
  • tactical execution
  • strategic objectives
  • performance monitoring and improvement
  • SOP adherence
  • data analysis for insights

Nice-to-have

  • collaboration and diverse working styles
  • flexibility and agility
  • high emotional intelligence
  • cultural awareness
  • passion for coaching and development
  • positive team culture
  • team health and well-being

Key Requirements

  • Proven leadership in BPO contact centres
  • Extensive experience in contact centre operations
  • Strong administrative skills and attention to detail
  • Flexibility to support a 24/6 operation
  • Strategic mindset
  • Consistent high performance against KPIs
  • Strong analytical and problem-solving abilities

Work Rights

Not specified

Tailored Resume

Cover Letter