The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers
Job Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers.
In this role, you will collaborate with your Branch Manager and colleagues to deliver outstanding outcomes and refer customers to specialists for complex needs.
You will engage with customers through meaningful conversations, assist with digital banking options, and participate in community events to enhance customer relationships.
Matching Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers.
Skills & Requirements
Must-have
Customer relationship building
In-branch technology assistance
Financial Health Checks
Processing loan and credit card applications
Adhering to banking processes and procedures
Nice-to-have
Participating in community events
Proactive customer outreach
Team safety and wellbeing focus
Using customer feedback tools
Working independently and collaboratively
Key Requirements
Part time availability for predetermined roster
Ability to work in a busy retail environment
Genuine passion for customer service
Experience in financial product interviews and applications