Order To Cash - Sr Analyst

microsatsystems.biz

Hybrid
Sap environment expertise
Bilingual english and french
Order lifecycle management
The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring orders are processed accurately and delivered on time

Job Summary

  • The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring orders are processed accurately and delivered on time.
  • This role coordinates internally across supply chain, inventory, logistics, and billing teams and acts as the primary point of contact for customers regarding order status and delivery schedules.
  • The specialist drives continuous improvement in order-to-cash processes by identifying inefficiencies and recommending process or system enhancements while ensuring compliance with company policies and regulatory requirements.

Matching Summary

The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring orders are processed accurately and delivered on time.

Skills & Requirements

Must-have

  • SAP environment expertise
  • Bilingual English and French
  • Order lifecycle management
  • Customer service inbox management
  • Credit and debit note processing
  • Cross-functional team collaboration

Nice-to-have

  • Strong initiative and positive approach
  • Adaptability to changing environment
  • Excellent communication skills
  • Good organizational and time management
  • Proactive issue resolution
  • Knowledge of Microsoft Office software

Key Requirements

  • Bilingual English and French
  • Experience with SAP environment
  • Ability to work with minimal supervision
  • Strong customer focus
  • Order management process knowledge
  • No relocation required
  • No visa sponsorship

Work Rights

Not specified

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