Lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences
Job Summary
Lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences.
You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking.
In return, you’ll have a genuine impact on our customers and play a key role in shaping the future of customer experience.
Matching Summary
Lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences.
Skills & Requirements
Must-have
Lead CX & UX Design
End-to-end customer experience
Service design and UI/UX
GDS aligned outcomes
Line management of UX team
User research and testing
Axure/Figma experience
Nice-to-have
Advocate for exceptional customer experiences
Cross-functional collaboration
Innovative and creative environment
Active listening and emotional intelligence
Key Requirements
Experience of line managing a team
Good practical knowledge of accessibility standards