The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption
Job Summary
The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.
Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions.
Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
Matching Summary
The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.
Skills & Requirements
Must-have
Enterprise Business Agreements
Post-sale account management
Customer relationship development
Strategic advisory services
Drive adoption of Autodesk solutions
Conduct collaborative success planning
Nice-to-have
Industry knowledge
Business strategy expertise
Product knowledge
Customer empathy
Curiosity to continually learn
Collaborative and consultative work style
Key Requirements
5+ years in customer facing roles
Experience with large complex customers
Program or Project Management skills
Strong communication skills
Ability to influence across teams
Experience with complex, escalated customer situations