The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and provide customer service support and resolution of routine problems regarding client's product or services.
Participate in activities designed to improve customer satisfaction and business performance, while maintaining basic knowledge of client products and/or services.
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.