Machine Technical Service Representative

Caterpillar of Australia

Harrisburg, PA, US
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Machine product problem management
Dealer and customer-facing
Technical aptitude
This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers

Job Summary

  • This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.
  • You will drive and support the Dealer Product Problem Management process, including proactively identifying and resolving complex technical product issues, failure analysis, and communicating with engineering.
  • The selected candidate is required to reside in Harrisburg, PA or Philadelphia, PA, with frequent travel to dealer locations (50-70%) in Pennsylvania, Maryland, West Virginia, Virginia, and Delaware.

Matching Summary

This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Machine product problem management
  • Dealer and customer-facing
  • Technical aptitude
  • Hands-on with construction equipment
  • Failure analysis
  • Product defect fixes

Nice-to-have

  • Strong decision making
  • Customer service skills
  • Mentor team members
  • Independent work
  • Consulting skills

Key Requirements

  • Extensive problem-solving skills
  • Extensive service excellence and customer focus
  • Extensive product technical knowledge
  • Construction equipment/heavy machinery experience
  • Effective communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter