Senior Customer Success Manager, Scaled Programs

Contentsquare

London, United Kingdom
On-site
Manage portfolio of 80-120 customer accounts
Execute renewal transactions end to end
Ai fluency in daily workflow
This role is responsible for managing a portfolio of 80-120 customer accounts and owning the full customer lifecycle from onboarding through adoption, risk management, and renewal execution

Job Summary

  • This role is responsible for managing a portfolio of 80-120 customer accounts and owning the full customer lifecycle from onboarding through adoption, risk management, and renewal execution.
  • You will use AI and other tools actively in your day-to-day workflow to prioritize accounts, draft communications, interpret signals, and work efficiently across a high-volume portfolio.
  • Contentsquare aims to create an inclusive workplace where everyone learns and succeeds, inviting team members who are daring, understanding, and deliberate.

Matching Summary

This role is responsible for managing a portfolio of 80-120 customer accounts and owning the full customer lifecycle from onboarding through adoption, risk management, and renewal execution.

Skills & Requirements

Must-have

  • Manage portfolio of 80-120 customer accounts
  • Execute renewal transactions end to end
  • AI fluency in daily workflow

Nice-to-have

  • Experience with Product Analytics tools
  • High-growth or post-acquisition environment
  • Additional European languages

Key Requirements

  • Customer success or account management experience
  • Strong communication across formats
  • Comfort with Salesforce and Gainsight

Work Rights

Not specified

Tailored Resume

Cover Letter