Complaints Regulatory Reporting Lead

077

New Jersey, US
Base: $140,000 to $155,000; bonus: eligible per in...
Primarily in-office
7+ years reporting experience in operations
Design complaint metric frameworks
Thematic analysis of complaint patterns
The Complaints Regulatory Reporting Lead position at AIG is a key analytical role focused on managing and enhancing complaint metric reporting to drive operational improvements and ensure regulatory compliance. The ideal candidate will have a strong background in complaints management and data analytics, particularly within the insurance or financial services sector

Job Summary

  • This role owns the design and delivery of complaint metric reporting globally to drive operational improvement and regulatory adherence.
  • The position requires translating complex complaint data into actionable narratives that identify root causes and systemic process failures.
  • Candidates will benefit from a comprehensive Total Rewards Program including health, wellbeing, financial security, and professional development opportunities.

Matching Summary

Match Score: 85

The Complaints Regulatory Reporting Lead position at AIG is a key analytical role focused on managing and enhancing complaint metric reporting to drive operational improvements and ensure regulatory compliance. The ideal candidate will have a strong background in complaints management and data analytics, particularly within the insurance or financial services sector.

Salary

Base: $140,000 to $155,000; Bonus: Eligible per incentive plan; Benefits: Comprehensive Total Rewards Program included

Skills & Requirements

Must-have

  • 7+ years reporting experience in operations
  • Design complaint metric frameworks
  • Thematic analysis of complaint patterns
  • Regulatory compliance reporting across jurisdictions
  • Data quality standards and field usage conventions
  • Advanced Excel SQL PowerBI Cognos proficiency

Nice-to-have

  • Experience presenting to senior management
  • Proactive risk management capabilities
  • Cross-functional collaboration skills
  • Automation and dashboard adoption
  • Harmonizing global reporting methodologies

Key Requirements

  • Bachelor's degree in Business or Data Analytics
  • 7+ years of reporting experience in insurance or financial services
  • Strong understanding of complaints regulatory frameworks
  • Proficiency in advanced Excel, SQL, PowerBI, or Cognos

Work Rights

Not specified

Tailored Resume

Cover Letter