Assessing Coordinator

Suncorp-Metway Ltd

Toowoomba, Queensland, Australia
On-site
Coordinating assessment repair tow bookings
Managing high-volume workflows
Responding to customer queries
You’ll be right in the middle of the action, coordinating assessments, managing workflows, and working closely with assessors, repairers, tow providers and customers to keep claims moving and deliver a seamless experience from start to finish

Job Summary

  • You’ll be right in the middle of the action, coordinating assessments, managing workflows, and working closely with assessors, repairers, tow providers and customers to keep claims moving and deliver a seamless experience from start to finish.
  • We’ve built our benefits to support and reward our people, both at work and in life.
  • For over 100 years, our purpose has been clear, to build futures and protect what matters most.

Matching Summary

You’ll be right in the middle of the action, coordinating assessments, managing workflows, and working closely with assessors, repairers, tow providers and customers to keep claims moving and deliver a seamless experience from start to finish.

Skills & Requirements

Must-have

  • coordinating assessment repair tow bookings
  • managing high-volume workflows
  • responding to customer queries
  • collaborating with internal teams
  • maintaining accurate information

Nice-to-have

  • empathetic service delivery
  • proactive problem-solving
  • resilience and adaptability
  • "get it done" mindset
  • sharing insights and ideas

Key Requirements

  • Experience in customer service or coordination role
  • Ability to manage multiple priorities
  • Insurance or claims experience is a bonus

Work Rights

Not specified

Tailored Resume

Cover Letter