Director, Product Support/ Saas Operations

State Street Bank and Trust Company

Burlington, Massachusetts, US
Base: $238,285 - $250,000 annual; bonus/equity: no...
Hybrid
Manage team leads & managers
Issue management and remediation
Analyze and automate service delivery
Will manage Team Leads & Managers who in turn manage teams of product specialists system analysts to deliver product and operational support services to State Street-Charles River Development (CRD) customers globally

Job Summary

  • Will manage Team Leads & Managers who in turn manage teams of product specialists system analysts to deliver product and operational support services to State Street-Charles River Development (CRD) customers globally.
  • The individual in the position will analyze and automate service delivery processes in support of Charles River’s Software as a Service (SaaS) global strategy.
  • Employees are eligible to participate in State Street’s comprehensive benefits program, which includes our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards.

Matching Summary

Will manage Team Leads & Managers who in turn manage teams of product specialists system analysts to deliver product and operational support services to State Street-Charles River Development (CRD) customers globally.

Salary

Base: $238,285 - $250,000 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits program

Skills & Requirements

Must-have

  • Manage Team Leads & Managers
  • Issue management and remediation
  • Analyze and automate service delivery
  • Solution provisioning, monitoring, automation
  • Enterprise-class automation scheduling software
  • Portfolio management and trading applications

Nice-to-have

  • Mentoring and coaching skills
  • Continuous process improvement focus
  • Building cross-functional relationships
  • Leveraging scripting for automation

Key Requirements

  • Bachelor's degree or equivalent
  • 8 years supporting Portfolio Management and Trading Applications
  • Prior information technology management experience
  • Demonstrated strong knowledge of enterprise-class automation scheduling software, PowerShell, Perl, or SQL
  • Proven strong analytical and IT-based solution design skills
  • Demonstrated advanced knowledge of complex financial instruments
  • Demonstrated portfolio management and trading technology experience
  • Demonstrated live trading desk support experience

Work Rights

Not specified

Tailored Resume

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