Technical Support Engineer (cloud Support & Escalation)

TALENTSIS PTE. LTD.

Islandwide
Sgd 5,500 - 6,800 / monthly pm
On-site
Support enterprise-level azure workloads
Proactive system monitoring
Root cause analysis preparation
TALENTSIS PTE. LTD. is seeking a Technical Support Engineer specializing in cloud support and escalation for enterprise-level Azure workloads. The role focuses on resolving complex issues, providing proactive monitoring, and ensuring excellent customer service in a global 24x7 environment

Job Summary

  • This role involves resolving complex issues, monitoring systems proactively, and providing a great customer support experience in a 24x7 global environment.
  • The candidate will take ownership of project-level Azure issues and drive them to resolution while managing a subset of customer support cases end-to-end.
  • Continuous growth of Azure technical skills and providing product feedback to improve Azure resilience and customer experience are key aspects of this position.

Matching Summary

Match Score: 85

TALENTSIS PTE. LTD. is seeking a Technical Support Engineer specializing in cloud support and escalation for enterprise-level Azure workloads. The role focuses on resolving complex issues, providing proactive monitoring, and ensuring excellent customer service in a global 24x7 environment.

Salary

SGD 5,500 - 6,800 / Monthly

Skills & Requirements

Must-have

  • support enterprise-level Azure workloads
  • proactive system monitoring
  • root cause analysis preparation
  • 24x7 global support environment
  • Azure IaaS and PaaS services
  • Python, C#, PowerShell programming

Nice-to-have

  • customer-oriented mindset
  • strong problem-solving skills
  • excellent written and verbal communication
  • openness to learn new technologies
  • lead support efforts for critical workloads

Key Requirements

  • Bachelor’s Degree in Computer Science, IT, Engineering or related field
  • 2+ years IT experience supporting enterprise applications (Engineer level)
  • 5+ years IT support and escalation experience (Lead level)
  • AZ-900 Microsoft Azure Fundamentals certification

Work Rights

Not specified

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