Sr. Customer Success Manager/customer Success Manager- Paradox

src.edu

Chicago, IL, US
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Enterprise saas solutions support
Client onboarding and training
Strategic account management
Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI

Job Summary

  • Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI.
  • This role partners with enterprise and strategic clients globally to provide exceptional service, training, ongoing support, and drive renewals or expansions.
  • Workday offers a flexible work approach combining in-person and remote time, along with comprehensive benefits and opportunities for professional growth.

Matching Summary

Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Enterprise SaaS solutions support
  • Client onboarding and training
  • Strategic account management
  • Global cross-functional collaboration
  • Product troubleshooting and support

Nice-to-have

  • HR/recruiting software expertise
  • Executive level relationship building
  • Account adoption planning
  • Excellent communication skills
  • Flexible work environment

Key Requirements

  • 7+ years customer success experience (Sr.)
  • 5+ years customer success experience (Manager)
  • Experience with enterprise SaaS implementations
  • Technical understanding of complex software ecosystems
  • Ability to travel up to 30%
  • Bachelor degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter