Head Of Customer Success, Planning Solutions

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Base: $115,236 to $230,065; bonus/equity: eligible...
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Global customer journey value realization
Drive user/usage growth and retention
Design customer success operating model
** S&P Global is seeking a Head of Customer Success for its Planning Solutions segment. This leadership role involves driving customer engagement, retention, and product adoption while managing a global team, all within an environment of strategic growth and transformation. **

Job Summary

  • Lead the Global Customer Success Team to unlock value across the entire customer journey, build long‑term user relationships, and deliver impactful client outreach and engagement.
  • Design and continuously evolve the Customer Success operating model (including team structure, segmentation, and engagement approach) in line with S&P Global Mobility’s evolving structure and strategic goals, including platform and product migration.
  • S&P Global provides everything you—and your career—need to thrive, including health & wellness, flexible downtime, continuous learning, and investment in your future.

Matching Summary

Match Score: 75

** S&P Global is seeking a Head of Customer Success for its Planning Solutions segment. This leadership role involves driving customer engagement, retention, and product adoption while managing a global team, all within an environment of strategic growth and transformation. **

Salary

Base: $115,236 to $230,065; Bonus/Equity: Eligible for annual incentive plan; Benefits: Eligible for additional S&P Global benefits

Skills & Requirements

Must-have

  • Global customer journey value realization
  • Drive user/usage growth and retention
  • Design customer success operating model
  • Develop global client-facing teams
  • Define and deliver key KPIs
  • Drive product adoption and platform migration

Nice-to-have

  • Transformational leadership capabilities
  • Balanced strategic and operational mindset
  • Culturally aware and engaging diverse teams
  • Analytical and insight-driven approach
  • Client-centric relationship building

Key Requirements

  • 10+ years client-facing experience
  • 5+ years managing client-facing teams
  • Experience leading global transformations
  • Experience in data, analytics, SaaS
  • Experience in organizations undergoing structural change

Work Rights

Not specified

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