Senior Customer Researcher

Nuveen, a TIAA company

$113,000pyr - $152,000pyr; not specified; not spec...
Analyze survey and operational data
Design experience research programs
Provide actionable business recommendations
Design, manage and run experience research programs to identify client pain points, insights to produce actionable results for our business partners

Job Summary

  • Design, manage and run experience research programs to identify client pain points, insights to produce actionable results for our business partners.
  • Influence business stakeholder’s decision making by combining relevant and timely survey results with operational data to provide recommendations to support business outcomes, and be comfortable presenting compelling insights and recommendations.
  • The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates.

Matching Summary

Design, manage and run experience research programs to identify client pain points, insights to produce actionable results for our business partners.

Salary

$113,000/yr - $152,000/yr; Not specified; Not specified

Skills & Requirements

Must-have

  • Analyze survey and operational data
  • Design experience research programs
  • Provide actionable business recommendations
  • Oversee vendor and project management
  • Ensure data security and privacy compliance

Nice-to-have

  • Continuous Improvement Mindset
  • Data-Driven Business Intelligence
  • Story Telling
  • Resourcefulness
  • Collaboration

Key Requirements

  • 5+ Years Required Work Experience
  • 7+ Years Preferred Work Experience
  • University Degree Preferred
  • Career Level 8IC Required

Work Rights

Not specified

Tailored Resume

Cover Letter