Member Service Advocate-1

Point32Health

Base: $21.00 ph; bonus/equity: variable pyy may be...
Fully remote
Exceptional customer service skills
Inbound call management proficiency
Hipaa compliance adherence
Point32Health is seeking a Member Service Advocate to provide exceptional customer service and support to members navigating the healthcare system. This fully remote role emphasizes empathy, communication, and problem-solving skills to resolve member inquiries effectively

Job Summary

  • The organization is dedicated to delivering high-quality, affordable healthcare to nearly 2 million members while fostering a culture of inclusion and shared values.
  • The role involves navigating the complexities of the healthcare system to resolve member inquiries regarding benefits, coverage, and claims with professionalism.
  • Employees are eligible for a comprehensive total rewards package including medical, dental, vision, retirement plans, and paid time off.

Matching Summary

Match Score: 85

Point32Health is seeking a Member Service Advocate to provide exceptional customer service and support to members navigating the healthcare system. This fully remote role emphasizes empathy, communication, and problem-solving skills to resolve member inquiries effectively.

Salary

Base: $21.00 per hour; Bonus/Equity: Variable pay may be available; Benefits: Medical, dental, vision, retirement, PTO, life insurance, tuition program

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Inbound call management proficiency
  • HIPAA compliance adherence
  • Multitasking in multiple systems
  • Real-time data analysis capability

Nice-to-have

  • Empathy and compassion for members
  • Knowledge of medical terminology
  • Experience in virtual remote settings
  • Strong problem-solving abilities
  • Proactive member engagement mindset

Key Requirements

  • Associate degree or equivalent work experience
  • 0-2 years of relevant experience
  • Prior customer service experience preferred
  • Ability to work from home as required

Work Rights

Not specified

Tailored Resume

Cover Letter