Service Advisor

John Eagle Acura

Sacramento, CA, United States
Base: not specified; bonus/equity: commission + bo...
Not specified (potentially in-person based on dealership context)
Initiate automotive services and repairs
Ascertaining vehicle performance problems
Verifying warranty and service contract coverage
John Eagle Acura is seeking an Experienced Service Advisor to facilitate communication between customers and technicians, ensuring excellent service and repairs. The role requires prior experience in automotive services and emphasizes customer satisfaction

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Match Score: 85

John Eagle Acura is seeking an Experienced Service Advisor to facilitate communication between customers and technicians, ensuring excellent service and repairs. The role requires prior experience in automotive services and emphasizes customer satisfaction.

Salary

Base: Not specified; Bonus/Equity: Commission plus bonuses; Benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Skills & Requirements

Must-have

  • initiate automotive services and repairs
  • ascertaining vehicle performance problems
  • verifying warranty and service contract coverage
  • writing repair orders
  • maintaining customer records

Nice-to-have

  • earning customers for life
  • exemplary customer service
  • team player focused on service

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter