Customer Excellence Manager - Health Sciences

Amex GBT

United States
Base: $72,100.00 - $133,900.00; bonus/equity: elig...
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Strategic oversight of customer programs
Customer engagement and relationship management
Meeting lifecycle management
** Amex GBT is seeking a Customer Excellence Manager for their Health Sciences division, focusing on delivering outstanding service and managing strategic meetings for life science clients. The ideal candidate should have a customer-centric attitude, with 3+ years of experience in event management or account management, particularly within the life sciences industry. **

Job Summary

  • Provide strategic oversight of a Life Science customer’s strategic meetings and events program, ensuring outstanding service delivery and seamless program execution.
  • Serve as the primary strategic contact for life science clients, maintaining proactive communication and positive relationships.
  • Benefits include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks, and access to over 20,000 courses on a learning platform.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Customer Excellence Manager for their Health Sciences division, focusing on delivering outstanding service and managing strategic meetings for life science clients. The ideal candidate should have a customer-centric attitude, with 3+ years of experience in event management or account management, particularly within the life sciences industry. **

Salary

Base: $72,100.00 - $133,900.00; Bonus/Equity: Eligible for sales incentive plan or discretionary annual bonus; Benefits: Comprehensive US benefits programs

Skills & Requirements

Must-have

  • Strategic oversight of customer programs
  • Customer engagement and relationship management
  • Meeting lifecycle management
  • Process improvement identification
  • Resource planning and capacity management
  • Pharmaceutical industry compliance

Nice-to-have

  • Customer-centric attitude
  • Dedication to service excellence
  • Proactive communication
  • Collaboration and teamwork

Key Requirements

  • 3+ years of experience in event management, account management, or life science industry support
  • Bachelor's degree or equivalent professional experience
  • Proficiency with meeting/event management platforms (Cvent preferred) and CRM systems
  • Understanding of pharmaceutical industry compliance and healthcare regulations
  • Proficiency in collaboration tools (SharePoint, Smartsheet, Outlook, Excel)
  • Experience managing high-value or regulated industry clients
  • Experience managing healthcare compliance and TOV for life sciences

Work Rights

Not specified

Tailored Resume

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