It Support Specialist

Yale

New Haven, Connecticut, US
Hourly range $34.77; bonus/equity: not specified; ...
Fully onsite
Exceptional customer service skills
Advanced proficiency with mac os and windows os
Strong troubleshooting and problem-solving abilities
Yale University is seeking an IT Support Specialist to provide user support services, including network support and computer desktop assistance, with a strong emphasis on customer service and problem-solving skills. The ideal candidate will have significant experience with both Mac and Windows operating systems, strong communication abilities, and an understanding of IT best practices

Job Summary

  • The role involves providing a broad range of user support services including network support, training, and computer desktop support.
  • Candidates must possess exceptional customer service skills with the ability to convey technical information clearly to diverse audiences.
  • The position requires eight years of related experience or an equivalent combination of education and work experience.

Matching Summary

Match Score: 85

Yale University is seeking an IT Support Specialist to provide user support services, including network support and computer desktop assistance, with a strong emphasis on customer service and problem-solving skills. The ideal candidate will have significant experience with both Mac and Windows operating systems, strong communication abilities, and an understanding of IT best practices.

Salary

Hourly Range $34.77; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Advanced proficiency with Mac OS and Windows OS
  • Strong troubleshooting and problem-solving abilities

Nice-to-have

  • Experience with ticket management systems
  • Ability to work independently and collaboratively
  • Knowledge of ITIL processes

Key Requirements

  • Eight years of related experience
  • High school level education or Associate/Bachelor's degree
  • CompTIA A+, Microsoft, Apple/Mac, or ITIL certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter