Base: $52,000.00 - $94,000.00; bonus/equity: not s...
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Strong customer service skills
Knowledge of call center operations
Ability to manage crisis situations
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Leidos UK is seeking a fully remote Call Center Licensed Triage Consultant II to support the Military OneSource mission, providing 24/7 assistance to military members and their families. The role requires a licensed professional with experience in counseling or behavioral health to handle complex cases, perform assessments, and provide referrals while maintaining high standards of confidentiality and customer service.
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Job Summary
This position supports complex cases and acts as the critical link for incoming and follow-up calls and chats from members and their families.
The Call Center Licensed Triage Consultant II serves in a lead role as the senior Triage Consultant.
Candidates must maintain the highest degree of confidentiality, sensitivity, compassion, and respect for members and their families.
Matching Summary
Match Score: 75
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Leidos UK is seeking a fully remote Call Center Licensed Triage Consultant II to support the Military OneSource mission, providing 24/7 assistance to military members and their families. The role requires a licensed professional with experience in counseling or behavioral health to handle complex cases, perform assessments, and provide referrals while maintaining high standards of confidentiality and customer service.
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Salary
Base: $52,000.00 - $94,000.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Strong customer service skills
Knowledge of call center operations
Ability to manage crisis situations
Nice-to-have
Understanding of military culture
Experience in counseling or social work
Proficiency in Microsoft Office applications
Key Requirements
Master’s degree in a related field
Current independent counseling license
Minimum of one year of related professional experience