Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible
Job Summary
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with transactions, queries, and building relationships to find solutions.
Benefits include a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, company pension contributions, and access to wellbeing programs.
Matching Summary
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
Salary
Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension, voluntary healthcare, death-in-service benefit, income protection insurance, share plans, staff product discounts
Skills & Requirements
Must-have
outstanding customer service delivery
effective customer communication
day-to-day transactions and queries
answering customer calls
protecting customers against fraud
Nice-to-have
desire to go above-and-beyond
flexible can-do approach
openness to broad range of activities
ability to grow and adapt
innovative and collaborative mindset
Key Requirements
Proven ability to deliver outstanding customer service