Customer Service Representative

Animal Emergency of Gainesville

Warrensburg, MO, United States
On-site
Professional phone etiquette
Handle emergency situations calmly
Accept and process payments
Animal Emergency of Gainesville is seeking a Client Service Representative (CSR) to enhance client interactions at their clinic. The ideal candidate will provide exceptional customer service, manage appointments, and create a welcoming environment

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
  • Maintain accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support.

Matching Summary

Match Score: 85

Animal Emergency of Gainesville is seeking a Client Service Representative (CSR) to enhance client interactions at their clinic. The ideal candidate will provide exceptional customer service, manage appointments, and create a welcoming environment.

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Handle emergency situations calmly
  • Accept and process payments
  • Maintain accurate client records
  • Computer efficiency

Nice-to-have

  • Empathy and compassion
  • Adaptability to multiple situations
  • Detail-oriented approach

Key Requirements

  • HS Diploma or educational equivalent
  • One year of customer service experience
  • Experience with Veterinary Electronic Medical Records
  • Knowledge of veterinary medical terminology

Work Rights

Not specified

Tailored Resume

Cover Letter