The International Rescue Committee is seeking a ServiceNow System Administrator to support its humanitarian mission across more than 40 countries
Job Summary
The International Rescue Committee is seeking a ServiceNow System Administrator to support its humanitarian mission across more than 40 countries.
This role involves providing day-to-day administration, configuration, and Tier 1/2 support for the ServiceNow platform while collaborating with IT teams and business stakeholders.
The successful candidate will lead user acceptance testing, manage solution backlogs using agile methodologies, and deliver quarterly training sessions on ServiceNow applications.
Matching Summary
The International Rescue Committee is seeking a ServiceNow System Administrator to support its humanitarian mission across more than 40 countries.
Skills & Requirements
Must-have
ServiceNow administration experience
Tier 1 and Tier 2 end-user support
User documentation creation
Agile methodology application
Quality Assurance and UAT leadership
Nice-to-have
Quarterly training session delivery
Knowledgebase article maintenance
Stakeholder expectation management
Trend and performance analysis reporting
Key Requirements
Bachelor's degree in Computer Science or related field
Minimum 2 years of hands-on ServiceNow administration experience
ServiceNow Certified System Administrator (CSA) certification