Service Advisor- Hendrick Chevrolet

Hendrick Chevrolet

Norfolk, Virginia, US
Identify and document service needs
Schedule service appointments
Advise customers on services
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers and scheduling service to be performed

Job Summary

  • Responsible for selling, identifying and documenting service, maintenance, and repair service for customers and scheduling service to be performed.
  • Advises customers on necessary and recommended services, offers additional services and repairs, and computes cost of replacement parts and labor.
  • Demonstrates the Company’s Core Values including Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability, and Continuous Improvement.

Matching Summary

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers and scheduling service to be performed.

Skills & Requirements

Must-have

  • Identify and document service needs
  • Schedule service appointments
  • Advise customers on services
  • Compute repair costs
  • Maintain organized work area

Nice-to-have

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels

Key Requirements

  • High School Diploma or GED
  • 3-5 years of Automotive or Customer Service experience
  • Valid Driver's License
  • Intermediate Microsoft Office skills
  • Dealership Management System knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter