Senior Associate Wfm Manager - Forecasting (kuala Lumpur, Gurgaon, Pune Based)

Agoda

Gurgaon, India
**
Long-term forecasting
Forecast modeling
Collaborative planning
** Agoda is seeking a Senior Associate WFM Manager for its Customer Experience Group in locations including Gurgaon, Pune, and Kuala Lumpur. The role focuses on managing forecasting and resource planning while collaborating with various teams to enhance operational efficiency. **

Job Summary

  • Lead Planning and forecasting for one or more products in CEG and manage end-to-end interactions with Senior leadership, Operations, Finance, etc.
  • Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.
  • Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization.

Matching Summary

Match Score: 75

** Agoda is seeking a Senior Associate WFM Manager for its Customer Experience Group in locations including Gurgaon, Pune, and Kuala Lumpur. The role focuses on managing forecasting and resource planning while collaborating with various teams to enhance operational efficiency. **

Skills & Requirements

Must-have

  • long-term forecasting
  • forecast modeling
  • collaborative planning
  • predict contact volume
  • resource utilization improvement

Nice-to-have

  • data-driven environment
  • entrepreneurial culture
  • story telling abilities
  • experimentation and ownership

Key Requirements

  • Senior Associate Manager experience
  • WFM experience
  • Forecasting experience

Work Rights

Not specified

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